Nagad88 Contacts: Live Chat, Telegram and Email
Nagad88 support has three channels: Live Chat works 24/7, while Telegram and email take written requests. A Bangla-speaking support team answers players, so you can describe a problem with the app, your login or a payment in your own words. Pick the channel below, add a few details about your account, and keep your password and OTP to yourself.
Nagad88 support channels
The table lists the support channels Nagad88 publishes. There is no phone line and no WhatsApp number, so any message from such a number does not come from Nagad88.
| Channel | Where to find it | Best for |
|---|---|---|
| Live Chat | CONTACT US button at the bottom right of the Nagad88 site, or 24/7 Live Chat in the mobile menu | Quick questions about the app, login, bonuses and payments |
| Telegram | t.me/nagad88official | Written requests, news and announcements |
| Email support | support@nagad88.com | Written questions |
| Email Customer Service | CS@nagad88.com | Written questions to Customer Service |
The Nagad88 app opens the mobile version of the same site, so the same menu applies: on the mobile site it lists 24/7 Live Chat.
Where to write for app, login and account questions
Different problems go to different places. Live Chat is the fastest start for most of them.
- App will not install or the APK file does not download: write to Live Chat and name your phone model and Android version. The app needs Android 5.0 or newer, and the file is served only to Android phones, not to a desktop browser.
- Cannot log in or forgot the password: use Forgot Password on the login form first. It asks for the picture code, your +880 number and the OTP sent by SMS. If the OTP does not arrive, write to Live Chat.
- Push notifications do not show up: check the notification permission on your phone, then ask Live Chat if the problem stays.
- Deposit or withdrawal question: Live Chat, with the method and the amount. Your Transaction Records under Profile and History show the status of each deposit and withdrawal.
- Bonus terms or a promotion that was not credited: Live Chat or support@nagad88.com, with the name of the promotion.
- Long written problem with several screenshots: email support@nagad88.com or CS@nagad88.com.
What to prepare before you write
A support agent can find your case faster when the first message has the facts. Prepare:
- your Nagad88 username;
- the phone number on the account, in the +880 format;
- the phone model and Android version, if the question is about the app;
- the payment method, amount and time, if the question is about a deposit or withdrawal;
- a screenshot of the error, with no passwords visible.
Never send your password or an OTP to anyone, support agents included. Nagad88 states that it does not ask players to transfer money to third-party accounts and does not ask for login details, payment receipts or OTP. Treat any message that asks for them as a scam, whoever it claims to come from.
Payment questions and the bKash daily break
Since 10 August, bKash is unavailable every day from 12AM to 1PM (GMT+6) for both deposits and withdrawals. Nagad keeps working during this period, but transactions can be delayed. If a payment question falls inside this window, wait until 1PM GMT+6 or choose another method before you contact support, and mention the time of your attempt if you do write.
Online gambling is restricted by the laws of Bangladesh. Check the laws that apply to you before playing. Nagad88 is for adults aged 18 and over only.